Terms and Conditions

Welcome to karinamercier.com.  This site is owned and operated by Karina Mercier.   By accessing and using this site, you consent to these Terms And Conditions.  Please read them and do not use the site if you do not wish to accept them.

These conditions do not affect your legal rights as a buyer.

This is the current version of the Terms and Conditions for karinamercier.com, updated June 6, 2024.

Prices, sales taxes and currency

Please note that, as a small-scale artisan, I am not required to charge taxes at this time. Therefore, no sales tax will be added to the prices on this site.

All prices displayed on karinamercier.com are in Canadian dollars.  If you pay in another currency, the conversion will be done by Square, the payment processing service, at the time of payment.   You will not see the converted amount before proceeding.                                 

If you buy in one of my Etsy shops (karinamercier.etsy.com and atelierkarinamercier.etsy.com), the platform will add the applicable sales taxes on your order.  Etsy will display prices in the currency you have chosen for your account.

Product prices, as well as shipping prices, displayed on karinamercier.com and on my Etsy stores can be changed at any time, without notice.

Accuracy of information

Despite the measures taken to ensure the accuracy of the information published on the site, I cannot guarantee that it is free of errors or omissions. Karina Mercier reserves the right to modify, update, or delete any information on her website without notice, including descriptions and prices of items, shipping prices, and product availability. I reserve the right to refuse or cancel any order that includes an item with an incorrect product description or price.

In the event of an inventory error and an ordered item is no longer in stock, a refund will be issued unless a replacement agreement is made with the customer. An item that cannot be delivered, for any reason, will never be replaced with another product without the explicit consent of the customer.

If there is a discrepancy between the characteristics of a received product and its description, you will be fully refunded after returning the item.

Order error

If you receive a damaged or defective product or a product that is different from the one ordered, or if there’s any other error in your order, please contact info@karinamercier.com  as soon as possible. I will do everything in my power to correct the situation.  Depending on the case, a replacement product will be sent to you or a refund will be issued.  Photos of the received product may be requested.

Returns

If a product you received is not the right size or color, or if you prefer not to keep it, it is usually possible to return it for an exchange or refund.  Certain conditions apply.  For general terms and conditions regarding returns and refunds, see the return policy.

Intellectual property

All content published and made available on this site is the property of Karina Mercier.  This includes, but is not limited to, images, texts, logos, documents, videos, downloadable files and anything that contributes to the composition of this site.  This content  cannot be used, reproduced or distributed without permission.  Royalty-free documents, including images and audio clips, are used in some of my videos and blog posts.  They are used in accordance with and with the authorization of sources and/or suppliers.

User account and personal information

To place an order on karinamercier.com, you will need to create a user account.  It is the user’s responsibility to ensure the accuracy and veracity of all information provided and to update it as necessary.  Any order sent to an address that has been entered incorrectly by the customer will not be refunded in case of loss or non-delivery. 

The user is also responsible for ensuring the confidentiality of their account credentials, such as password and other sensitive information. 

Karina Mercier reserves the right to deactivate or terminate a registration, at any time and without notice, in case of non-compliance with the conditions or other reason considered appropriate.

When you create a user account or place an order, you agree to provide the personal information necessary to manage these operations.  Payment processing is secure, done through Square payment services.  Your payment information is not stored on the site and is not accessible to me.

For more details on how your personal information is managed, read the privacy policy.   

Comments and product reviews

By choosing to comment on a blog post or post a review on a product you have purchased, you agree to:

  • use appropriate and respectful language.  Any comments deemed vulgar, hateful or defamatory about any person, whether or not involved in karinamercier.com, including other users, will be removed without notice.
  • not to publish spam or solicitations.
  • not to publish advertisements or links to other websites, unless prior permission has been obtained.
  • not to act unlawfully or violate the conditions of use listed in this document.

Applicable laws

These terms of use are governed by the laws of the Province of Quebec and the applicable laws of Canada, and they must be interpreted in accordance with these laws.

Quebec Consumer Protection Act: https://www.legisquebec.gouv.qc.ca/en/document/cs/P-40.1

Contact

If you have any questions regarding the use of karinamercier.com, an order or an order problem, the site terms of use or any other site policy, please contact:

Karina Mercier at info@karinamercier.com